We hope that you’re pleased with our service, although if you do have a complaint, you can contact our Complaints Officer on phone via 1300 15 11 88 or email via tim@connectassetfinance.au. Please provide us with as much detail as possible in your complaint so we can address promptly and hopefully resolve it to your satisfaction.
If you are not satisfied with the outcome of our attempt to resolve your complaint, you may refer the matter to the Australian Financial Complaints Authority Australia on phone 1800 931 678 or by writing to GPO Box 3 Melbourne VIC 3001. The Australian Financial Complaints Authority Australia is a no-charge external and independent dispute resolution service.